Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer.

This is a hassle and inconvenience to you obviously but, it makes our life harder as well and can prove costly to all.To find the information required for spare parts please see and, for more on the Candy Group brand and company on the site. I recommend going online and getting the full explosion diagram for your fridge so you can see what the design water paths are from inlet to icemaker and cold water outlet. If the item comes direct from a manufacturer, it may be delivered in non-retail packaging, such as a plain or unprinted box or plastic bag.

If this is the case, then a member of our sales team will contact you to discuss the various options before the item is dispatched. There is a lot of information here on how we do this and an explanation of the choice you have as well as the impact of each in speed and cost as we are very open and transparent.

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.