Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

EDWARD STRANGEWAYS: I see. Have you got your bottle of wee? Ah good. Let's have a look. Ah, yes. You'll need herbs to make you well: camomile for your stomach and a mixture of lavender, sage and marjoram for the headache. If that doesn't work, just press a length of rope to your head. EDWARD STRANGEWAYS: Sweating and a rash. I think I'll need to look at your wee, please. Goodness me, you need to be bled! Pop these leeches on your skin and let them feed until they're full. If you still feel rough nip to the barber's. They'll happily drain a little more from you. PATIENT 3: Well, I'm guessing you can see I'm turning yellow. But what you can't see is the hot throbbing pain in my big toe. It's agony,www.111.nhs.uk is also available 24/7 for urgent health advice or by calling 111, and 999 is for emergencies Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

The practice had a system in place to follow up patients who had attended accident and emergency where they may have been experiencing poor mental health. of patients diagnosed with dementia had had their care reviewed in a face to face meeting in the last 12 months, which is worse than the national average.Implement extended opening hours to allow working patients to access the surgery at times convenient to them. EDWARD STRANGEWAYS: As an experienced Tudor doctor, I can confirm that all of these ideas are completely correct. Now, let's meet some patients.